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Returns

CORONA VIRUS UPDATE FOR RETURNS:

During this pandemic we are extending the standard returns period from 28 Days to 56 days after the receipt of goods to get any returning items back to us. We recognise it will be difficult for people to get to the Post Office, or other carriers, during this difficult time, and want all of our customers to remain safe during it. So be assured we will resolve returns once our lives can start returning to normal.

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Here at Salt Flats Clothing we like to make things easy! So if you are not entirely satisfied with your order; if it's the wrong size, wrong fit or we have simply made a shipping mistake, this is the page to get it sorted!

UK RETURNS POLICY

You can find the returns form on the back of your delivery note included in your shipment, or print another copy from here. Please fill this form in and pop it within the returning parcel.


UK (excluding off-shore) full price orders greater than £50 can be returned via 'Royal Mail', free of charge. You can create the label here, and then take the parcel to the Post Office. 

UK full price orders less than £50, sale price orders and orders to UK off-shore territories can be returned to us via a carrier of your choosing. The customer is responsible for the cost of returning the parcel.

THE STANDARD STUFF:

  • Returns are accepted up to 28 calendar days after receipt of goods.
  • Returned goods must be accompanied by a completed returns form.
  • Returned goods must be unused and in their original packaging. For any goods returned without packaging you may be liable for a restocking charge. You are responsible for ensuring that items are returned in good condition.
  • We cannot accept returns on goods that are custom made.
  • Goods must be returned with any relevant promotional or free gifts.
  • Salt Flats Clothing reserves the right to refuse the return or refund of goods deemed to have been purchased for anything other than private use. This includes agencies, individuals and companies using Salt Flats Clothing e-Commerce platform and returns process to purchase goods for commercial purposes. Goods shall be made available for collection and return to the original purchasing party.

ON RECEIVING YOUR ORDER BACK:

  • There are no restocking fees or repeat shipping charges (for full price orders over £50) for UK returns and exchanges.
  • We always aim to process refunds or exchanges within 2 working days (Mon-Fri) of receiving the returned goods.
  • REFUND - The funds will be returned via the original payment method. This may take up to 5 working days to appear as cleared funds depending on the payment method used.
  • EXCHANGE - We will dispatch the required replacement item(s) within the time frame specified for the product(s) as displayed on our website. This is usually within 1 working day of receiving the returned goods. 

INTERNATIONAL RETURNS POLICY

You can find the returns form on the back of your delivery note included in your shipment.

RETURNING GOODS TO US:

  • Returns are accepted up to 28 calendar days after receipt of goods.
  • You are responsible for the return shipping costs.
  • If the goods are shipped internationally, you will be charged shipping again if you want to exchange the item.
  • Returned goods must be accompanied by a completed returns form.
  • Returned goods must be unused and in their original packaging. For any goods returned without packaging you may be liable for a restocking charge. You are responsible for ensuring that items are returned in good condition.
  • We cannot accept returns on goods that are custom made.
  • Goods must be returned with any relevant promotional or free gifts.
  • All returns packages must be marked as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document you are also required to submit (CN22 and/ or CN23) AND on the outside of the packaging. IT IS NOT SUFFICIENT TO SIMPLY SEND THE GOODS TO BACK - Customs require proper supporting documentation to prevent not charging taxes upon the goods coming back into the UK. Failure to do this will result in unnecessary import taxes and VAT being charged. Either the parcel will be refused by us and returned to you by the carrier or we will be obliged to pay the carrier on your behalf, which will be deducted from any funds returned to you.
  • Please DO NOT ship back by Fedex, this results in extra customs charges, even as a return. Your parcel will be returned to you.

ON RECEIVING YOUR ORDER BACK:

  • We always aim to process refunds or exchanges within 2 working days (Mon-Fri) of receiving the returned goods.
  • REFUND - The funds will be returned via the original payment method. This may take up to 5 working days to appear as cleared funds depending on the payment method used.
  • EXCHANGE - We will dispatch the required replacement item(s) within the time frame specified for the product(s) as displayed on our website. Once dispatched you will receive a text notification from the courier.

If you have any queries or need an update on your return contact us at info@saltflatsclothing.com, stating your order number in the subject line.

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